Ofwat (The Water Services Regulation Authority) is a non-ministerial government department. We regulate the water sector in England and Wales.
Driven by our SAILOR values, we are committed to developing an inclusive culture where our people can bring their whole selves to work, where everyone is treated equally and empowered to thrive. Together we can achieve our vision of improving life through water.
Our people are the heart and soul of Ofwat, and our People Strategy is ambitious and well-embedded. In our annual people survey 2022, we outperformed the Civil Service (CS) People Survey benchmarks in 9 out of 10 areas. Our PERMA Index score stands at 74% which measures how people are flourishing at work and is based around the five dimensions: positive emotion, engagement, relationships, meaning and accomplishment.
We have an engagement score of 66% and a score of 85% for inclusion and fair treatment, which is 4% above the CS average. Being accountable and empowered is part of our way of working with 91% of people interested in their work and 89% of them agreeing they have a choice in deciding how they do their work.
To achieve this, our people strategy is based around five themes summarised here:
Structure Chart
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Our vision
Our vision is to make the greatest contribution possible to improving life through water.
We worked with the sector to create a new vision, engaging with many stakeholders over a number of months.
The three themes below emerged from our conversations:
Delivering everyday excellence
First, the importance of the sector delivering everyday excellence. These are essential services and customers’ growing and changing demands should be met.
Long-term stewardship
Second, long-term stewardship of the environment, assets and relationships with customers.
Add value
Third, the importance for the sector to add value – that means value for money to customers, but it also means companies delivering value for communities and the environment.
Our values
All our work is underpinned by our SAILOR values which are well established and embedded into everything we do. They set out how we strive to behave and what we aspire to be as an organisation.
